Service performance and cancellation
Last updated: April 9, 2026
Indra Village applies clear rules for how accommodation and cafe services are delivered (performed), cancelled, and refunded. The principles below are general; your booking or order confirmation may include specific terms.
Your stay starts at check-in on the agreed arrival date and ends at check-out on the departure date.
Check-in and check-out times are stated in your confirmation or at reception.
Early arrival or late departure may be offered subject to availability and extra charges.
Menu items are generally served on-site; takeaway or shipping applies only when explicitly offered.
Accommodation requests are submitted via the website reservation flow, phone, or WhatsApp; the booking is confirmed once we approve it.
Cancellation and date changes follow the rules stated at booking or in your confirmation (email/WhatsApp).
Campaigns, early booking, or third-party channels (OTAs) may apply additional cancellation policies.
If anything is unclear, contact info@indravillage.com or +90 (532) 459 96 53.
Deposits or prepayments, when refundable under the cancellation rules, are processed subject to banking timelines.
For cafe, refunds for services already consumed follow applicable law and our policies.
Natural disasters, epidemics, legal restrictions, or other extraordinary events may require changes or cancellation; we will inform you as soon as practicable.
For cancellation, refund, or delivery questions:
Email: info@indravillage.com
Phone: +90 (532) 459 96 53
Address: Pazar, Rize, Turkey
This page is for general information. Specific terms for your reservation appear in your confirmation. Keep this content aligned with your policies and legal advice.